Q&A Regarding CobornsDelivers System Upgrade
CobornsDelivers will be performing major system upgrades on Wednesday, October 23rd. You may be wondering how this will impact your shopping and delivery experience. Below are answers to some common questions.
Q. What is new about the website?
Q. Why won’t you be making deliveries on Wednesday, October 23rd?
A. Given the complexity of our systems – purchasing, inventory management, order fulfillment and financial processing – we’re unfortunately unable to run concurrent processes. That means that we need to “unplug” all our old systems before we can “plug in” the upgraded versions. We wish there was a way around it, but such a switch over requires down time.
Q. How will I know which website to use to place my order?
A. Starting October 16th, when the new website is available, there will be a pop-up that will assist in directing you to the correct ordering website.
Q. Why may I need to change my password?
CobornsDelivers adheres to the highest level of online security industry standards so we’ve strengthened our password requirements. If your current password does not meet the new criteria, you will be asked to update it.
Q. Why do I need to re-enter my payment information into the new website?
To maintain our security standards, it is not possible to transfer your payment details. The first time you complete an order, you will be asked to enter your payment information. You will only need to do this step once, then it will be saved using a secure, tokenization process.
Q. What will happen to my payment information in the old website?
Your payment information has always remained securely encrypted. Once our old site is decommissioned, the encrypted keys that store your payment information will be deleted. We will not backup or store this information.
Q. Will my order history show in the new website?
Yes, we’ve transferred your last 18 months of order history.
Q. Will my club purchase (Pet, Baby, Beer, Wine & Business) and rewards transfer over to the new website?
Yes, your purchase history and rewards will be available in the new site.
Q. Will my Delivery Pass transfer to the new website?
Yes, our new site will allow current Delivery Pass holders to continue to enjoy the benefits of pass ownership.
Have further questions? Please leave them in the comments section, or contact our Customer Relations department at email@example.com or (763) 971-4900.
We appreciate your patience and understanding as we make these exciting changes!